Contact Us

Dear users,

Thank you for supporting us! BigGo is a product search engine, we only provide the service for [ Product Searching ] and [ Price Comparison ]. We do not sell any products and we are not an online shopping website.

【Anti-fraud Statement】
BigGo only uses this page as a customer service channel. The official email will end with @funmula.com, @biggo.vip, and @biggo.com. Except for these, there are no other contact channels. Thus, BigGo will never take the initiative to ask for payment in any way.

Please contact our customer service for verification if you receive any suspicious messages. Our staff will confirm with you as soon as possible. Thank you.

BigGo Support Team

To shorten processing time of your question, please attached “order screenshot, order date and order number“ for cashback tracking request

＊Types of search queries

Select Incorrect order/cashback reward on Cashback Overview. Missing order/order does not show up on Cashback Overview. Order status is under verifying for a long time on Cashback Overview. Others

＊Merchant's name where the product you purchased

＊Does the order over confirmed/credit time?

Yes No

Please noted: Order information is not a real-time display. The order verification, credit time varies among each merchant. For more details, please visit Cashback Available Merchants.

＊Path to purchase

Select From (BigGo) PC website to e-Commerce platform website From (BigGo) Mobile website to e-Commerce platform website From (BigGo) Mobile website to e-Commerce platform APP From BigGo APP to e-Commerce platform website From BigGo APP to e-Commerce platform APP

＊Purchasing process

Select Search the product on BigGo and click product link to place an order Click merchant's link from BigGo homepage then place an order Click product link to merchant's website from Top Hits page then place an order Place an order on the product page from My Favorite page Go to merchant's webiste then turn on 'BigGo Helper Comparison tool'

* It will link to Shopee APP when you click the product of Shopee Mall. For the product of other merchants that will link to the merchant's website, and we are not able to recognize reward if you place an order from other merchant's APP since it is not traceable.

＊Did you click the link and checkout at the same page?

Yes No

* It will embed tracking number when click BigGo's link. If you place an order by opening another page, the order will not be able to track.

＊Did you place more than 2 orders continuously at the same page?

Yes No

* You need to click link again from BigGo when place each order. If you place more than 2 orders at the same page, we will only recognize first order.

＊Did you exit the website during place an order?

Yes No

* If you close the browser, it may lose the tracking number then could not track the order accordingly.

＊Didn't you perform any action on the website for more than 30 minutes?

Yes No

* After 30 minutes of inactivity, it is not able to track due to cookie expired

Which discount/promo code did you use?

* If the promo code is not provided by BigGo, some merchants will not recognized the order.

Contact person's name

＊User account

* Please fill in registered Email account of BigGo. Or please fill in login name if you registered BigGo member with Facebook / Google account.

＊Contact person's email

Contact person's phone number

＊No.

* Please provide and fill in the correct order number per each. If you have multiple orders, kindly add the date before each order.

＊Order Amount

* Please fill in the actual payment

＊Order Date

* Please fill in the earliest order date if you have many orders.

Upload order screenshot (This is required field if you want to inquire the order)

No files have been selected

Upload

* Supported image formats:PNG / GIF / JPG.We can't track your order if you don't provide order screenshot.

＊Feedback

* Please describe your thoughts or suggestions

＊Contact person's name

＊Contact person's email

Contact person's phone number

Upload screenshot

No files have been selected

Upload

* Supported image formats:PNG / GIF / JPG.

＊Feedback

To shorten processing time of your question, please attached “order screenshot, order date and order number“ for cashback tracking request

＊是否有透過 BigGo 購物幫手完成下單?

Yes No

＊Did you place more than 2 orders continuously at the same page?

Yes No

* You need to click link again from BigGo when place each order. If you place more than 2 orders at the same page, we will only recognize first order.

＊Did you exit the website during place an order?

Yes No

* If you close the browser, it may lose the tracking number then could not track the order accordingly.

＊Didn't you perform any action on the website for more than 30 minutes?

Yes No

* After 30 minutes of inactivity, it is not able to track due to cookie expired

Contact person's name

＊User account

* Please fill in registered Email account of BigGo. Or please fill in login name if you registered BigGo member with Facebook / Google account.

* 使用Apple帳號登入請注意！

＊Contact person's email

＊Uber Eats登入信箱

＊No.最多5筆訂單資訊

* Please provide and fill in the correct order number per each. If you have multiple orders, kindly add the date before each order.

＊Order Amount

* 多筆訂單金額，請以符號隔開，分別填寫。

＊Upload order screenshot(訂單截圖須包含『訂單編號』、『已完成狀態』、『總金額』)

No files have been selected

Upload

* Supported image formats:PNG / GIF / JPG.We can't track your order if you don't provide order screenshot.

Feedback

* Please describe your thoughts or suggestions